At Jtween, every piece of your information is a trust we hold. What data we store, how we use it, and how we keep you protected — it's all laid out transparently here.
The six core pillars of Jtween's Privacy Policy — at a glance
We only collect information that's necessary to provide our services. Basic details like your name, mobile number, and date of birth are all we need — nothing unnecessary is ever asked for.
The information we collect is used solely for managing your account, verifying transactions, and delivering a personalised experience. It is never sold to third parties.
Your data is protected by top-grade SSL encryption and a two-layer security system. Our servers pass regular security audits.
We use cookies to improve your experience on our site. You have full control over which types of cookies are used and how to disable them.
You can view, correct, or delete your data at any time. You also have the right to data portability and to restrict how your data is processed.
Limited data may be shared with trusted partners for specific services. Each partner is contractually bound to uphold the same privacy standards.
Jtween (https://jtween.ws) takes your privacy very seriously. This Privacy Policy explains what information we collect, how it is used, and the steps we take to keep your data safe.
By using Jtween's services, you agree to this Privacy Policy. We believe transparency is the best policy, so everything is written in plain, clear language — no complex legal jargon.
🛡️ Core principle: Jtween never sells, rents, or uses your personal information for any unauthorised purpose.
This Privacy Policy applies to the Jtween website, mobile app, and all related services. It covers both registered users and visitors alike.
Jtween only collects information that is strictly necessary to provide its services. There are three main sources of data collection:
We never store your full bank account number, PIN, or password. Payment information is processed directly in encrypted form.
Jtween uses collected data solely for legitimate purposes. See the table below for details:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & identity | Account creation & KYC verification | Contractual necessity |
| Mobile / Email | Communication, OTP, Notifications | Legitimate interest |
| Payment Information | Deposit & withdrawal processing | Contractual necessity |
| Gaming history | Responsible Gaming Monitoring | Legal obligation |
| Device / IP | Security & fraud prevention | Legitimate interest |
| Communication Preferences | Personalized Offers & Bonuses | Consent |
We analyse your gaming behaviour to promote responsible gaming. If signs of problematic play are identified in any user, we actively reach out to offer support.
Jtween keeps your information secure using internationally recognized security standards. Key components of our security framework:
Important: Keep your password strong and never share it with anyone. No Jtween staff member will ever ask for your password. If you receive any such message, contact support immediately.
Jtween uses cookies to enhance your site experience and remember your preferences. Cookies are small text files stored in your browser. We use four types of cookies:
Strictly necessary for the site to function properly. This includes maintaining login sessions and security tokens. These cookies cannot be disabled.
To understand which parts of the site are used most. This data is fully anonymised and used to improve our services. These cookies can be opted out of.
Used to remember your language preference, theme settings, and similar choices. Without these cookies, you would need to reconfigure your preferences every time you visit the site.
Used to show you personalized offers and promotions. These cookies track your browsing behavior to display relevant ads. You can opt out at any time.
Go to your browser settings or use the site's Cookie Manager to control cookies. Disabling most cookies may cause certain site features to stop working.
Every Jtween user has full control over their own data. Your rights include:
To exercise these rights support@jtween.ws— email us. We are obligated to respond within 30 days.
Jtween retains your data only for as long as necessary — information that is no longer needed is not kept.
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Transaction Records | 7 years after the last transaction (legal obligation) |
| KYC Documents | 5 years after account closure |
| Gaming history | 3 years after account closure |
| Communication Logs | 1 year |
| Marketing preferences | Until consent is withdrawn |
Once the defined retention period has ended, data is securely deleted or fully anonymised.
Jtween is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If a parent or guardian becomes aware that their minor child has been using Jtween, please contact us immediately.
⚠️ Any account identified as belonging to a minor will be immediately closed and all associated data will be deleted.
Jtween may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
Continuing to use Jtween after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
For any privacy-related questions, concerns, or requests, please reach out to our dedicated Privacy Team:
All complaints are taken seriously — we investigate thoroughly and provide a written response within 30 days. For further assistance, Help Centre page.
Your privacy is protected, your data is safe — register now with confidence and enjoy your welcome bonus.